Privacy Policy

This Privacy Policy explains how Cherry Gold Casino may handle personal information when you visit the website, create or use an account, contact support, or otherwise use the available services. It also explains your privacy choices and how to make a data request.

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About this Privacy Policy

Cherry Gold Casino respects the privacy of players and aims to handle personal information in a clear and responsible way. This policy applies to information collected through the website, account services, customer support interactions, promotions and related gambling services. It should be read together with any applicable website terms, account conditions and responsible gambling information.

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Personal information means information that identifies a person, or information that can reasonably be connected with a particular person. The information handled will depend on how you use the website, which services you access, and the information required to operate a secure and lawful online casino service.

By using the website, you acknowledge that information may be collected and used for the purposes described in this policy. Where consent is needed for a particular use, you may be given a choice before that use takes place. You can also withdraw consent to marketing communications as described below.

Information covered by this policy

Information provided when creating, updating or using a player account.
Information supplied when contacting customer support or making a privacy request.
Information generated when you browse the website, use account features or interact with communications.
Information received from service providers where it is needed for verification, payments, security or technical operations.
Information required to manage gambling activity, prevent misuse and meet applicable legal obligations.

Information we may collect

The website may handle account details such as your name, date of birth, contact information, login details, account preferences and records of your communications. Some information is needed to create and maintain an account, provide support, confirm eligibility and help keep the service secure.

For identity and age verification, anti-fraud checks or account security, you may be asked to provide verification documents or other information. These documents may include information used to confirm your identity, age, location or authority to use a payment method. The type of information requested can vary according to the circumstances and the checks required.

Payment and transaction records may include deposits, withdrawals, wager-related account activity, payment method details, transaction references, amounts, dates and the status of a transaction. Payment information may be handled by specialist payment providers. Where possible, payment processing is conducted through the relevant provider rather than by storing complete payment details on the casino website.

Technical information may also be collected when you use the website. This can include an internet protocol address, browser type, operating system, device information, approximate location, website activity, pages visited, access times and information about errors or performance. We may also handle cookie identifiers and similar technologies that help recognise a browser or remember preferences.

We may receive information from third parties that support account verification, payment processing, fraud prevention, website hosting, analytics, communications or customer service. Such providers are expected to handle information only for relevant business and service purposes, subject to their own privacy information and applicable requirements.

Information you choose to provide

You can choose not to provide some information, but this may prevent the website from opening an account, completing a verification process, processing a transaction, answering a support request or providing a particular service. We aim to request information that is reasonably relevant to the purpose for which it is collected.

How information is used and shared

Personal information may be used to run and administer your account, provide the website and casino services, process transactions, respond to questions and communicate important account information. It may also be used to personalise settings, maintain records, troubleshoot technical problems and improve the way the website operates.

Information may be used for identity, age, account and payment verification, as well as security, anti-fraud and anti-money-laundering checks. These activities help protect players, payment systems and the website from unauthorised access, suspicious activity, identity misuse and other forms of abuse.

We may use information to meet legal and regulatory obligations, respond to lawful requests, resolve disputes, enforce website terms, investigate suspected breaches and protect the rights, property or safety of players, the website and other people. Where information is required for these purposes, refusing to provide it may affect the availability of account services.

Marketing and communications

With appropriate permission where required, information may be used to send news, offers, service updates or other marketing communications. You can usually unsubscribe by using the option included in a marketing message or by contacting privacy support. Stopping marketing does not prevent the delivery of essential account, security, transaction or service messages.

Sharing with service providers

Information may be shared with carefully selected providers that help operate the website and services. These may include identity and verification providers, payment processors, fraud and security services, hosting and technology providers, communications platforms, customer support tools, professional advisers and analytics providers. Sharing is limited to what is reasonably needed for the relevant function.

Information may also be disclosed where necessary to meet a legal obligation, protect the integrity of the service, investigate suspected fraud or unlawful activity, or deal with a serious security issue. If a business change affects the website or its operations, information may be transferred as part of that change, subject to appropriate handling requirements.

Cookies, security and retention

Cookies and similar technologies

Cookies are small files or similar technologies placed on your device when you visit a website. They can help the website remember session details, keep account features working, understand how visitors use the site, support security and remember selected preferences. Some cookies may be placed by service providers that help deliver analytics, payments, communications or other website functions.

You can manage, block or delete cookies through your browser settings. If you disable certain cookies, some account or website features may not work as intended, and you may need to enter information again. Browser settings differ, so check the help information for the browser or device you use.

Protecting information

Reasonable technical and organisational measures may be used to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, secure connections, account security procedures, monitoring, staff guidance and the use of specialist providers. No website or electronic transmission can be guaranteed to be completely secure.

Players should keep login information confidential, use a secure device, avoid sharing account access and contact support if they believe an account has been accessed without permission. We may take steps to verify identity before discussing an account or releasing personal information.

Keeping information

Personal information is kept for as long as it is reasonably needed for the purposes described in this policy, including account administration, support, security, dispute handling and record keeping. Some records must be retained for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Your privacy rights and requests

Depending on the circumstances and applicable privacy requirements, you may have rights in relation to personal information held about you. These can include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion where there is no continuing reason to retain it, and withdrawing consent to marketing.

How to exercise your rights

To make a privacy request, email support@cherrygoldcasino.online. In your message, explain what you are requesting and provide enough information to help identify the relevant account or records. We may need to confirm your identity before completing a request, especially where disclosure could affect account security or another person's privacy.

Access: ask for a copy or summary of personal information held about you, subject to applicable restrictions.
Correction: tell us which information is inaccurate, out of date or incomplete and provide the correct details where appropriate.
Deletion: ask for personal information to be deleted where it is no longer required and no retention obligation or other lawful reason applies.
Marketing consent: ask for consent to marketing to be withdrawn or use the unsubscribe option in a marketing communication.

Some requests may be limited or declined where the information must be retained, where disclosure would adversely affect another person's privacy, where a request cannot be verified, or where another lawful exception applies. Closing an account does not automatically erase every record, because certain transaction, verification, security and compliance records may need to be kept for a period required by law.

Questions and updates

If you have a question about this policy or how your information is handled, contact support@cherrygoldcasino.online. We may update this Privacy Policy when our services, technology, information practices or legal requirements change. The current version published on the website will apply from the date it is made available, unless a different effective date is stated.